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Top Line Process…
When client engagement occurs as a result of a perceived need to manage and grow sales revenues, we invoke our "Top Line" business development process that involves the following steps…
• understanding, defining and documenting the client need in terms of expected strategic outcomes
• Developing a detailed workflow according to approved timetables and budgets
• Preparing creative recommendations
• Final production of approved program elements
• Implementation, including a comprehensive time, budget and results analysis for presentation and discussion with the client
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Bottom Line Process…
When client engagement occurs as a result of a perceived need for increased productivity in the face of increased costs and competition, we invoke our "Bottom Line" business development process.
Our process ensures that implementation of powerful new ebusiness systems are carefully managed and systemically integrated with related organizational changes, according to the following stages…
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STAGE 1 - BUILDING A FOUNDATION FOR CHANGE
People naturally resist change. Stage 1 is a Change Management process designed to build understanding, trust and commitment for change throughout an organization, according to the following steps…
• identify reasons for change
• enrol key stakeholders
• Identify goals, risks and benefits
• Obtain acceptance for change
• Establish an implementation team
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STAGE 2 - SYSTEM IMPLEMENTATION
Based upon the positive results of the previous stage, Stage 2 fulfills a smooth transition to the new business environment, according to the following steps…
• clarify and agree upon the organization's mission and related mission of its component parts
• business process analysis
• process redesign, including organizational design, skills development and training
• organizational re-structuring, document new methods and procedures
• systems install, data re-entry, testing
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STAGE 3 - SUSTAIN COMMITMENT
Continual organizational evaluation to ensure that the new processes and behaviors are sustained in the new work enviroment
• support and training
• evaluation
• improvement
• monitoring
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